Touring a Retirement Community? Here’s What to Ask!

Choosing a retirement community is one of the most important decisions you’ll make for yourself or a loved one. A guided tour gives you the opportunity to see beyond the brochure or website — to meet staff, explore the grounds, and get a feel for daily life. But how do you know what to ask during your visit?

Whether you’re exploring options for a parent, spouse, or yourself, this guide will walk you through the top 10 essential questions to ask during any retirement community tour — so you leave confident, informed, and one step closer to the right fit.

 Tip: Bookmark or print this blog before your next tour!

1. What Levels of Care Are Offered Here?

Not all retirement communities are the same. Some offer only independent living, while others include assisted living, memory care, or even skilled nursing.

Why this matters: Your or your loved one’s needs may change over time. A community like Primrose Retirement offers multiple levels of care, which makes transitions smoother without changing surroundings. Check out Primrose Retirement Communities Signature Programs!

2. What Is Included in the Monthly Cost?

Ask for a clear breakdown of what’s covered in the monthly rate — and what’s not. Common inclusions might be:

  • Rent and utilities
  • Meals and snacks
  • Housekeeping and laundry
  • Transportation
  • Activities and wellness programs

Follow-up questions:

  • Are there additional fees for medication management or personal care?
  • Is there a community fee or deposit?

3. What Does a Typical Day Look Like?

This gives insight into the community’s lifestyle. Look for a balance between structured programs and personal freedom.

Primrose residents, for example, enjoy:

  • Daily fitness classes
  • Chef-prepared meals
  • Group outings
  • Music and entertainment
  • Quiet reading areas and private spaces

4. What Is the Staff-to-Resident Ratio?

This question reveals how much attention each resident is likely to receive.

Ask:

  • How many caregivers are on staff during the day vs. night?
  • Are nurses or care managers on-site 24/7?
  • What is staff turnover like?

Tip: Observe how staff interact with residents during your tour. Friendly, respectful, and genuine interactions are a great sign.

5. How Is the Food?

Don’t be afraid to ask for a sample menu or try a meal during your tour. Ask:

  • How are meals prepared? Are they chef-made?
  • Can residents make food requests?
  • Are special diets (diabetic, gluten-free, vegetarian) accommodated?

Food quality affects both satisfaction and health, so make this a priority!

Most Primrose locations offer an Artisan Dining Experience. Click the link to learn more: Artisan Dining Experience at Primrose

6. How Do You Support Residents’ Health and Wellness?

Look for wellness beyond just healthcare. Ask:

  • Are there regular health screenings?
  • What exercise and movement programs are offered?
  • Is there a wellness director or care team?

Primrose communities often include on-site wellness programming, physical therapy access, and preventive care opportunities.

7. What Security and Safety Measures Are in Place?

Safety is often a top concern. Questions to ask include:

  • Are rooms and bathrooms equipped with call buttons or grab bars?
  • Is staff available 24/7 for emergencies?
  • How is the community secured (access points, cameras, alarms)?

8. What Kinds of Activities Are Available?

Engagement is key to emotional well-being. Ask:

  • What’s the monthly activities calendar look like?
  • Are there clubs, interest groups, religious services, or hobby-based programs?
  • Are families welcome to attend events?

9. Can I Speak With Current Residents or Families?

Testimonials are powerful. A good community will be happy to connect you with residents or share stories.

Ask:

  • Can I meet or speak with a current resident?
  • Are there family testimonials available?
  • Do you host family events?

“I walked in the front door at Primrose, and I just knew this was going to be my new home. I like the friendliness of the people who were there and how cheery it was.

-Joyce, Primrose Resident from Stillwater, OK

10. What’s the Move-In Process Like?

This is where the practical questions come in:

  • Are assessments are required?
  • Is there a waitlist?
  • Do you offer help with downsizing or moving?

The right community will make this process easy and compassionate. At Primrose, we guide families every step of the way.

Bonus Tip: Bring a Checklist

Print, download, or write a checklist of questions before touring so you don’t forget anything. And remember — you’re not just picking a place to live, you’re choosing a place to thrive.

Confidence Comes from the Right Questions

Asking the right questions helps you uncover not just what a retirement community offers, but how it feels. Whether you’re touring a Primrose Retirement Community or exploring options elsewhere, these 10 questions can help you find the best fit for this important next chapter.

Ready to explore a Primrose community near you?
Find a location near you or reach out for more information!