Telehealth & On-Site Therapy at Primrose Retirement Communities
Additional support is available when needed while allowing residents to remain in the comfort and familiarity of home.
Supporting Wellbeing Close to Home
Primrose offers convenient access to wellness services designed to support residents while minimizing disruptions to daily routines. Through onsite therapy services and Avel eCARE® telehealth, residents can receive additional support without leaving the community.
Avel eCARE® Telehealth
Telehealth services provide residents with access to geriatric-trained clinical providers through secure video consultations.
- Address urgent care concerns
- Evaluate illnesses or injuries
- Review medications
- Coordinate with primary care physicians
- Reduce unnecessary emergency room visits
- Support faster access to care
Residents receive care while remaining in familiar surroundings, helping maintain comfort and continuity.
On-Site Therapy Services
Receiving therapy within the community allows residents to continue familiar routines while accessing personalized support designed around their goals and needs.
Care That Works Together
By bringing additional resources directly into the community, Primrose helps make accessing support easier for residents and families.
Frequently Asked Questions About Telehealth
If a resident becomes ill, experiences a fall, or has questions about medications, the Primrose nursing team can coordinate a telehealth consultation through Avel eCARE®. Residents connect with geriatric-trained providers through a secure two-way video system without leaving the community.
The Primrose nursing team determines when a telehealth consultation may be beneficial. Telehealth providers can assess health concerns, recommend treatment, and order medications, lab work, or imaging studies when appropriate.
No. Avel eCARE® works alongside your primary care physician. Following each consultation, your physician receives information about your condition and any treatment recommendations to help ensure continuity of care.
In some situations, telehealth can provide quicker access to care and help address health concerns before they require an emergency room visit or hospital transfer.
Yes. Avel eCARE® and the Primrose team work together to support patient choice and established care plans. Care decisions are made with respect for each resident’s preferences and wishes.
Absolutely. Family involvement is encouraged, and loved ones are welcome to participate in telehealth visits whenever possible.
No insurance billing is required. The service is included as part of the monthly rental fee and is not billed to a resident’s insurance carrier.
Our team is happy to answer questions and provide additional information about telehealth services and availability within the community.
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